Network Management Practices Policy
Pursuant to the Federal Communications Commission’s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of FiberComm and 713 Nebraska Data Center (collectively, “Provider”) regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers and/or end-users, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.
Network Management Practices: In the interest of providing the best online experience possible for all of Provider’s end-users, Provider utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to promote the use and enjoyment of the Internet by all of Provider’s end-users. By engaging in reasonable and responsible network management, Provider prevents its end-users from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by Provider are consistent with industry standards.
Congestion Management: Provider does not generally employ any congestion management tools, practices and/or software on network traffic. However, Provider utilizes the Arbor Network NetScout platform for mitigation of Distributed Denial of Service (DDoS) attacks. This implementation scans all inbound Internet traffic from FiberComm’s upstream providers for unusual traffic patterns matching DDoS attacks. If any attacks are detected the destination IP address is automatically “blackholed” and the upstream providers are notified of the attack, allowing the providers to also block the attack. Intermittently, the FiberComm system re-tests to determine if the attack is continuing. If the attack has stopped, FiberComm automatically releases the block on the IP address. During the attack, a specific customer IP address may experience an Internet outage. This is a necessary precaution to ensure all other customers have continuous Internet access.
Application-Specific Behavior: Provider does not modify protocol fields in ways not prescribed by the protocol standard. Provider does not favor or inhibit any applications or classes of applications.
Device Attachment Rules: In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network. Provider may limit the number of active devices connected to Provider’s network per end-user using a Media Access Control (“MAC”) address.
Network Security: Provider network utilizes a Segment Routed MPLS network for transport between customer sites, the 713 Datacenter, and other services. These services are provided via EVPN with Layer-2 and Layer-3 VPNs. All connections between customer sites as well as to and colocation services in the 713 Datacenter utilizes L2VPNs. L3VPNs are utilized only for “end customer” services such as Direct Internet Access (DIA) or Voice services. With the use of L2VPNs for site-to-site and site-to-datacenter connectivity, all customer traffic is isolated from other customers and requires a router or firewall maintained by the end customer to provide external access to the traffic. That being stated, Provider does not implement any encryption/decryption of customer traffic, thus security, such as encryption, of customer communications between sites is the responsibility of the end customer.
Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider uses industry standard tools and generally accepted best practices. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching end-users, or end-users may be permitted to identify or inspect content to determine if it is harmful or unwanted. Provider’s security measures are triggered upon notification that a host IP may be infected with a Trojan, virus, or worm, or that a malicious user may be on the network from either MediaSentry or Provider’s backbone vendor. End-user equipment supplied by Provider is password-secured and specific to each individual end user account. Provider’s email service is monitored for spam, viruses and phishing. For additional security protection, Provider encourages end-users to install additional Internet security methods, such as firewalls and antivirus software. The security measures employed by Provider to prevent the spread of viruses, malware, spam, harmful and unwanted content or other threats to consumers are intended solely to protect the reliability and safety of Provider’s network and do not prevent end-users from running certain applications.
Performance Characteristics: Provider offers broadband Internet access service via Ethernet and fixed wireless broadband technologies. Ethernet is a high-speed data service that provides end-to-end transmission using Ethernet packet technology. Fixed wireless broadband Internet service uses radio technology in place of existing cable lines. The technology utilized to provide broadband Internet access service to an individual customer will be dependent upon the customer’s address as the Provider does not offer all technologies to all locations in the network.
The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: the service tier subscribed to, the end user’s computer, router, activity during peak usage periods, other Internet and network traffic, foliage and weather conditions. Latency on Provider’s network falls within industry standards. The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”). Provider does not offer any specialized services.
Pricing: In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, ala carte alternatives, voice, and WAN services. To learn more about Provider services, please visit our website www.fibercomm.net or call 712-224-2020 to speak with a customer service representative.
Early Termination Fees: If a customer previously entered into a service agreement with Provider for broadband Internet access service for a defined service term, and customer desires to terminate the service agreement prior to the expiration of that term, Provider may charge a reasonable early termination fee if such fee is clearly indicated in the service agreement.
Usage-Based Fees Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee for Internet service.
For additional information on Provider’s fee schedule for additional network services, visit the Provider’s website at www.fibercomm.net or call 712-224-2020 to speak with a customer service representative.
Contact Us: The network management practices of FiberComm as discussed herein are intended solely to provide the best online experience possible for all of our customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Our network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding our network management practices are encouraged to contact us for issue resolution. If you have any questions regarding our Network Management Practices Policy or would like to file a complaint with us regarding our network management practices, please contact us at:
Physical Address: 1605 9th St., Sioux City, IA 51101
Mailing Address: PO Box 416, Sioux City, IA 51102
Telephone Number: 712-224-2020 (toll free: 800-836-2472)
Fax Number: 712-224-8810
Email Address: firstname.lastname@example.org
Further, if you believe that Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC.
Additional Disclaimers: The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users. Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.